Are you looking to take your communication skills onto the
next level?
Have you ever wondered what the master communicators do and
how they seem to make it look so easy?
In this textbook you’ll will take your communication skills
to another galaxy! You’ll discover how people think, how they process
information and what goes on behind the scenes (i.e in everyone’s brain) so you
can tailor your communications to get what you need and the desired outcomes.
About the Author
Website:
MTD Training
ISBN: 978-87-7681-661-2
1 edition
58 pages
Published: 01 January 2010
Price: Free
Content
Preface
1. Introduction – Advanced Communication Skills
1.1 The Importance of Communication
1.2 What Is the Difference between Communication Skills and
Advanced Communication Skills?
1.3 Which Advanced Communication Skills?
2. Review of Communication Basics
2.1 Introduction
2.2 The Communication Process
2.2.1 Source
2.2.2 Message
2.2.3 Encoding
2.2.4 Channel
2.2.5 Decoding
2.2.6 Receiver
2.2.7 Feedback
2.2.8 Context
2.3 Elements of Communication
2.3.1 Non-Verbal Communication (Tone of Voice & Body
Language)
2.3.2 Verbal Communication
2.4 Taking Your Communication Skills to the Next Level
3. Examining the Communications Process
3.1 Introduction
3.2 Types of Input
3.3 Filters
3.3.1 Values
3.3.2 Beliefs
3.3.3 Past Experiences
3.3.4 Prejudices
3.3.5 Feelings
3.3.6 Environment
3.4 The Internal Map, Internal State, and Behavior or
Response
3.5 Why This Matters
4. Internal Representation
4.1 Introduction
4.2 Internal Representation of Our World
4.3 Language as a Representational System
4.4 Verbal Clues
4.5 Visual Representation System
4.6 Auditory Representational System
4.7 Kinaesthetic Representational System
4.8 Auditory Digital Representational System
4.9 Eye Movements as an Indication
4.9.1 Visual Recall
4.9.2 Visual Construct
4.9.3 Auditory Recall
4.9.4 Auditory Construct
4.9.5 Kinaesthetic
4.9.6 Internal Auditory
4.10 Phrases for Use in Response to Each Representational
System
5. Building Rapport
5.1 Introduction
5.2 Six Steps to Building Rapport
5.2.1 Match the Person’s Sensory Modality
5.2.2 Mirror the Person’s Physiology
5.2.3 Match the Person’s Voice
5.2.4 Match the Person’s Breathing
5.2.5 Match the Way the Person Deals with Information
5.2.6 Match Common Experiences
5.3 Calibration
5.4 Pereceptual Positions
6. Tools for Advanced Communication
6.1 Introduction
6.2 Reframing
6.3 Linguistic Tools for Advanced Communicators
7. Resources